Terms of Service

We help people — mostly older adults and their families — get started with AI tools such as ChatGPT. The website is free to read and free to use. The setup calls are a paid service, booked one at a time.

We are not OpenAI, Google, Anthropic or any of the companies whose tools we help you use, and we are not acting on their behalf. We are simply the patient person sitting with you while you learn one.

• •Filling in the booking form is a request, not a purchase. Nothing is charged when you send it.
• •We reply to agree a time and confirm the price of the package you have chosen. Prices are shown on the home page and are one-time amounts in Canadian dollars — there is no subscription.
• •Payment is due after we have agreed the time and before the call takes place, unless we agree something different with you in writing.

• •You can cancel or move your call at any time up to 24 hours before it starts, and you pay nothing.
• •If you cancel with less than 24 hours' notice, or nobody is there when we call, we may keep up to half of the fee to cover the time we set aside. We would rather rearrange, so please just tell us.
• •If we cancel, or if the call cannot go ahead because of a problem at our end, you get the whole amount back.
• •If you have had the call and genuinely feel it did not help you, tell us within 14 days and we will refund it. We would rather have that conversation than your money.

We can promise to set the tools up with you, show you how they work, answer your questions without making you feel foolish, and be honest about what AI is bad at.

We cannot promise that an AI tool will always be right. They are not. Anything an AI tells you about your health, your money, your legal position or your safety should be checked with a real professional before you act on it. We say this on every call and we mean it here too.

We also cannot control the AI companies themselves. If OpenAI changes its prices, its features or its rules, that is outside our hands, though we will help you deal with it.

• •Please give us accurate contact details so we can reach you.
• •Please do not share passwords or bank details with us. We will never ask, and we do not need them to help you.
• •The guides, prompt library and materials on this site are ours. You are very welcome to use them and to print them for yourself, your family or the people you look after. Please do not resell them.

If something goes wrong and it is our fault, what you can claim from us is limited to what you paid us. We are a small service run by people, not an insurer. Nothing here takes away the rights Canadian consumer law gives you, and where the two disagree, the law wins.

These terms are governed by the laws of the Province of Alberta and the laws of Canada that apply there.

Use the contact form and write what you need in the notes box. A person reads it.